FAQs

• All forms of credit cards and Paypal
• US bank check
• US personal check  (Personal checks can be subject to a 7-10 day delay prior to shipping.)
• Bank wire transfer - please email us at info@realluxbag.com for bank wire details.

Please note that we do not take credit cards on purchases in excess of $100,000 without prior approval.

For orders over $100,000 we require you to call us in advance to arrange payment. Orders placed on our website in excess of $100,000 will automatically be canceled if prior arrangements have not been made.  

We reserve the right to decline purchases until payment is received by us.

Buying from us guarantees the purchase of an authentic product. Every item found on our site is guaranteed authentic. Each item is double or triple authenticated. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Since we receive each item we sell, we inspect every item to verify authenticity and condition. 

And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic. Proof that the item is not authentic must come from one of the trusted authenticators.

We aim to dispatch your order within 1-3 business days of receiving your confirmed payment, ensuring a swift delivery to your doorstep. A tracking number will be provided via email for your convenience.

Realluxbag is committed to a standard of shipping that reflects the elegance of the treasures we offer. We are proud to provide complimentary worldwide shipping on all orders, utilizing premium express services such as DHL, UPS, and FedEx. Orders are typically delivered within 3 to 7 business days, depending on the destination, ensuring your selections arrive swiftly, securely, and with the utmost care.

You will not be charged sales tax on your purchase.
Customs duties and import taxes, if applicable, are determined by the regulations of the destination country. Even if duties are required, we will do our best to minimize the declared value to help reduce any additional costs for you. Our goal is to make your shopping experience as smooth and affordable as possible. If you have any questions regarding customs or import fees, please feel free to contact our customer service team for assistance.

We provide a personal shopping experience for all our clients. Clients and shoppers are welcome to ask questions about any of our products, to check on shipment status or to complete a purchase.

If you are in the market for a specific item, we can try to source it for you. We have an extensive network of suppliers, so if the item is available, we will find it.

We value our clients’ privacy and client information is kept secured. All payment information is kept confidential. Credit card transactions are processed through secure servers and our payment processor does not give us access to credit card information. We do not keep credit card information. 
View our full privacy policy here.

Realluxbag is an independent dealer. The Company sells only authentic branded merchandise, but it is not affiliated with or an official licensed boutique of the brands it sells.

Yes, every image you see on our website is taken in-house and represents the exact item you will receive.